Refund & Cancellation Policy

Last Updated: September 1, 2026

100% Connectivity GuaranteeIf an unactivated eSIM profile cannot establish a cellular connection due to our partner telecom network faults, we will issue a full replacement profile or 100% refund.

1. Eligible Refund Scenarios

  • Unactivated Profiles: If your travel plans are canceled and the eSIM profile has not consumed any data on the destination network, you are eligible for a full refund within 30 days of purchase.
  • Technical Network Failure: If verified technical issues prevent the eSIM from connecting to local networks after troubleshooting.
  • Accidental Duplicate Orders: Full immediate refund for unintentional duplicate orders.

2. Ineligible Scenarios

  • Devices that are carrier-locked by home providers where the customer failed to verify lock status before purchasing.
  • Profiles where data allowance has been consumed and verified on partner networks.
  • Failure to turn ON 'Data Roaming' at destination.

3. How to Request a Refund

Submit your order reference or tracking code along with a brief description to support@aerosim.global or via our 24/7 automated Travel Assistant.